Refunding, exchanging, and transferring purchased cosmetics to other Minecraft accounts
If you are not satisfied with the purchased item, want to refund or exchange it, or have bought it for the wrong Minecraft account, contact our payment support agents by creating a thread on the Badlion Client forums (click here) or support ticket here on the help center (click here).
You can also contact our payment support agents if you have any questions about purchases.
*Name of the account that donation was made on:
Email used when the purchase was made:
*Order ID (this can be found in the email sent to you):
Payment Method (PayPal, Paymentwall or Stripe):
Issues or requests (please place a "y" next to the one(s) that apply to you, then copy-paste it onto your thread/ticket)
1) Item hasn't arrived:
2) Unable to purchase items in the store:
3) Rank randomly gone or expired prematurely:
4) Purchased item on the wrong account:
-IGN of the account that you want the item on:
5) Check days left until Plus/Premium expires:
6) Other (if so, please explain):
The ones with an asterisk,*, are required. The others are optional and will help payment support agents understand the issue.