Payment Support

We have created this wiki page to aid you in any questions you have about our Payment Support.

Important Information

• First and foremost, if you have any problems with your payment method while trying to check out on the store then you should contact xSolla support.

• We are only able to help you with any form of cosmetic changes, and refunds (both of which are only available for the first 48 hours of purchase).

• If you are here because you want a refund/cosmetic change within 48 hours of your purchase then please fill out the following form:
• Post the filled out form in this section of the forums

ONLY FILL OUT THE FORM IF THE PURCHASE WAS MADE LESS THAN 48 HOURS AGO
WE DON'T DO TRANSFERS/REFUNDS AFTER THAT TIME

*IGN that donation was made on:
Email used when the purchase was made:
*Transaction/Order ID (this can be found in the email sent to you):
Payment Method (PayPal, Paymentwall or Stripe):

Issues or requests (please place a "y" next to the one(s) that apply to you then copy-paste it onto your thread)(some may require additional information for the issue or request)

Item hasn't arrived:

Unable to purchase items in the store:

Rank randomly gone or expired prematurely:

Purchased item on the wrong account:
-IGN of the account that you want the item on:

Check days left until Plus/Premium expires:

Other (if so, please explain):