We have created this help article to aid you in any questions you have about our Payment Support.
- First and foremost, if you have any problems with your payment method while trying to check out at the store then you should contact Xsolla support.
- We are only able to help you with any form of cosmetic changes, and refunds (both of which are only available for the first 48 hours of purchase).
- If you are here because you want a refund/cosmetic change within 48 hours of your purchase, then please fill out the form below. Post the filled out form in this section of the forums.
ONLY FILL OUT THE FORM IF THE PURCHASE WAS MADE LESS THAN 48 HOURS AGO
WE DON'T DO TRANSFERS/REFUNDS AFTER THAT TIME
*Name of the account that donation was made on:
Email used when the purchase was made:
*Transaction/Order ID (this can be found in the email sent to you):
Payment Method (PayPal, Paymentwall or Stripe):
Issues or requests (please place a "y" next to the one(s) that apply to you then copy-paste it onto your thread)(some may require additional information for the issue or request)
Item hasn't arrived:
Unable to purchase items in the store:
Rank randomly gone or expired prematurely:
Purchased item on the wrong account:
-IGN of the account that you want the item on:
Check days left until Plus/Premium expires:
Other (if so, please explain):